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FAQ's

What can I expect when shopping and buying a Whyte Bike direct from Whyte Bikes USA?

Check this link for information about the buying experience and how much assembly is required when the bike arrives at your location.

I live outside the USA or Canada, can I still buy a bike from Whyte Bikes USA? 

Nope, sorry.  Whyte Bikes USA is only authorized to sell bikes in the USA and Canada.  Please contact Whyte Bikes UK for questions about availability in your country.

How do I know what size bike to buy? 

We are here to help! Please create a new account and answer the following questions. Once questions are answered correctly we will have a better understanding of what size bike you need. You can also call or email us at anytime.

How do I know what bike I need?

Please create a new account and answer the following questions. Once questions are answered correctly we will have a better understanding of what size bike you need. You can also call or email us at anytime.

How long does it take to receive my bike?

Once order is placed it will take 1-2 days to process order and 3-7 days to deliver it (depending on your proximity to the San Francisco Bay Area). We can also expedite the shipping at an additional cost.

Can I expedite my shipping?

Yes, at additional cost, please see the shipping page for details.

How long is my warranty?

Whyte bike’s frames will be free from defects in materials and workmanship for a period of two years from the date of purchase. The duration of the limited frame warranty can be extended to four years by registering your purchase online here. The Main Pivot Bearings fitted to Whyte Full Suspension bikes are warrantied for life (original owner only).  For full details, please visit our warranty page.

Can I order another Whyte model if I don’t see it online?

Yes, please email or call us and let us know what model you were looking for.

How do I get replacement parts?

We have all of the Whyte Bikes specific parts you'll ever need.  If you're looking for service parts, please check with our k before ordering, as your parts may be covered under our Warranty Policy.  Deraileur hangers are generally not covered under our warranty policy. Please check out our gear page for ordering information.

How can I test ride a Whyte bike?

Please check out our Demo Schedule, if you can’t make one of our demo days. Please email us for a demo.

Can I have my bike shipped to my local bike shop?

Not at the moment.  We are working on a ship to store program, and hope to have it up and running Spring 2016.